It is a common dilemma facing any mature industry looking toward the future. The recruiting and job search marketplace is at this point. Technology has been integrated for over fifteen years now and the first phase of the new paradigm has grown long in the teeth. We are now facing the next shift which is more about how technology is deployed rather than the technology itself. Over the past years, technology has solved many problems in the staffing industry, however most of those are related to speed, reach and access. Speed in terms of instant gratification of posting an ad and letting it begin producing results. Reach expanded due to the limitless boundaries of the Internet and our human thirst for information. Access came by way of the economic boom in the early part of this decade as broadband infrastructure was laid across the planet. While technology solved many problems, it also created new ones.
The greatest of these new problems is too many resumes. It may not sound like a problem at all, at least not looking back ten years or so. And it really isn’t a problem if technology could simultaneously manage and keep pace with growth. But when the stack of resumes grows larger, not because of more qualified candidates, but merely because of speed, reach and access, we have created an entirely new problem – Relevancy.

Relevancy is attacked in every industry when technology takes hold . Just look at the US Post Office and the impact junk mail has had on the relevancy of what is delivered each day. Or think how irrelevant your e-mail would be without spam filters and the unsubscribe button. The no call list wasn’t created to help you spend a quiet evening at home it was championed by telephone companies whose customers were dropping their landlines to filter out the irrelevant and eliminate the irritation of unsolicited calls.
Irrelevance has a way of infiltrating just about anything people adopt in mass. Look at Twitter for example. Reading about what my old college roommate had for breakfast in 140 words lacks relevance. That doesn’t mean that Twitter is irrelevant, but unfiltered it becomes so. That is where the staffing industry sits today. Irrelevance runs rampant as technology has empowered candidates to apply to jobs in which they are unqualified.
The biggest culprit is the search all button. The second biggest culprit is social media. Both of these contribute to a growing pile of irrelevance without providing for a solution to filter out the relevant. Even the de facto business model in the industry ties its success to job postings, not actual relevant results. Its quantity over quality. The message is post your job here for a fee and we will give you millions of eyeballs and exposure. Here is an example to point out how silly this model is being applied in the real world. An executive colleague of mine was looking at applying for a CEO position being marketed by one of the largest job sites in the business. He got all the way down to the bottom of the ad and it said local candidates only. He lives in Texas and the position was in Cleveland Ohio. The result – a waste of time for the candidate and a stack of irrelevance for the recruiter.
I told myself before sitting down to write this piece that I wouldn’t mention the communication “black hole” which really gets my blood boiling. It represents just how bad things have gotten and a prime example of technology’s unintended consequences. The fact that some company HR representatives and recruiters can look themselves in the mirror each morning knowing that they have failed to respectfully communicate with talent is wrong. The industry has accepted this model of bad behavior that would have and should have gotten anyone of us fired just ten years ago. And we blame it on technology – too much time spent filtering out the irrelevant. This blame harms the very people we are encouraging to apply for the position and makes them the target of our poor decisions. I don’t disagree that technology helped cause the problem, however the industry, by not vigorously fighting against it, has by default accepted this bad behavior.
The system is broken. Let’s admit to ourselves that it is time to change the industry for the better and direct technology to not only solve our problems today but be smart enough to keep new ones from appearing. Let’s create solutions that are flexible, intelligent and deliver relevant results on both sides of the table. With 9.5% unemployment and an economy continuing to waver, now is the time to rehabilitate our industry. We don’t have much time to get this right and the country and economy are counting on us to get our act together. More than eight million jobs have been lost over the past two years and these opportunities will come back. It is our responsibility to bring relevance back to a process that has so much riding on it. It is our duty to get it right before we miss this chance to make a difference.
Let’s rise up together and begin the revolution!